FAQs answered: Everything you need to know.

Do your sunglasses provide real UV protection?

Most definitely! All our sunglasses come with 100% UV protection, also known as UV400 protection. This ensures your eyes are shielded from harmful UVA and UVB rays. Learn more about UV protection here. You shouldn't have to sacrifice safety for quality, style, or price—our affordable sunglasses provide top-tier protection while keeping you looking trendy.

What materials are your frames made from?

Our high-quality sunglasses are crafted from durable polycarbonate, durable metal or 100% recycled polyester for a sustainable choice. Feel free to read the 'Description' section of each product when shopping to find the relevant information for that product. All our sunglasses are completely nickel-free, making them safe for sensitive skin. Whether you're looking for trendy sunglasses, polarised sunglasses, or affordable sunglasses, our collection ensures durability, comfort, and style without compromising on quality by ensuring it uses the best quality materials whilst keeping our low-cost prices!

How long will my delivery take?

We offer fast and affordable shipping across the UK!

  • Free shipping on all orders over £30 – delivery takes 5 to 14 business days.
  • Standard shipping for orders under £30 costs just £2.50, with an estimated arrival time of 5 to 14 business days.

Read more of our shipping policy here.

You'll receive an email notification when your trendy sunglasses, polarised sunglasses, or festival sunglasses have been dispatched and another when they’re out for delivery. Be sure to check your inbox for tracking details so you can follow your order every step of the way. Shop now and get your perfect pair with fast UK shipping!

Can I change or cancel my order?

We work hard to ship your fashion sunglasses, festival eyewear, and stylish shades as quickly as possible! Because of this, once your order is processed, we may not be able to make changes or cancellations. However, we’ll always do our best to help!

If you need to adjust or cancel your order, please contact our customer service team at info@swanstreet.co.uk immediately. We’ll try our best to accommodate your request before your sunglasses are dispatched.

What is your return/ refund policy?

We strive to ensure you're satisfied with your stylish sunglasses. If you believe you qualify for a return or refund, please contact us at info@swanstreet.co.uk with your order details and evidence (photos or videos). The product must be in perfect condition with no signs of use. Refunds or replacements are not available for damaged, worn, or partially scratched items. We cannot process refunds for delivery delays or personal dissatisfaction with the product. Refunds are only issued as store credit.

Please note, return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part. For full details, please refer to our Return & Refund Policy.

Do you ship to the US?

We're working on it! At the moment, as a UK company we only ship within the UK. We're working on expanding our shipping options and hope to deliver to the US soon! In the meantime, feel free to reach out to our customer service or subscribe to our email notifications to be the first to know when we start shipping internationally.

Can I track my order?

Once your order has been dispatched, you will receive an email with tracking information. Please check your inbox for this notification, as it will include the tracking number and instructions on how to follow your package’s progress. If you have any issues or questions regarding your delivery, don’t hesitate to contact our customer service team at info@swanstreet.co.uk, and we’ll be happy to assist you.

When will out of stock products come back?

If an item is currently out of stock, don’t worry – it will only be a matter of weeks before it’s restocked. To stay updated, subscribe to our email list and you'll be the first to know when the product is available again.

Can I get prescription sunglasses?

At the moment, we don’t offer prescription sunglasses. However, we’re always exploring new product ideas to bring our customers the best styles and options. Stay tuned, and we’ll keep you updated on any new additions!

I have another question!

If you have any other questions, feel free to reach out to our customer service team at info@swanstreet.co.uk. No question is too small – we’re here to help!